Thank you for choosing goodr! We receive high email volume, and will respond to your email as soon as we can. We estimate between 2-3 days response time.

Please note that our customer service operates from Monday to Friday, 9 am EST to 4 pm EST. We are closed for National Holidays and Weekends.

We appreciate your business and hope that the below can assist you with your question.

For general questions, such as the below...

  • Where to buy goodr in store?
  • What size are the frames?
  • How long does it take to ship my item?
  • Where is my order?
  • How do I cancel my order?

If you have an issue or concern with your goodr product....

For warranty inquiries, please see our warranty page found here

If your goodr product does not fit as you had hoped and you would like to return it, you have 30 days from date of purchase.

For return requests, please see our return page found here is operated in Canada by The Back River Group, 290-7000 Chemin de la Cote-de-Liesse Ville St.Laurent, Quebec, H4T 1E7, Canada