This Shipping Policy was last updated September 2021
NOTE: SHIPPING AND WAREHOUSE COMPANIES ARE EXPERIENCING EXTENSIVE DELAYS DUE TO A LARGE INCREASE IN PACKAGE VOLUME AND IN SOME CASES, REDUCED STAFFING. WHILE YOUR ORDER WILL SHIP WITHIN 1-2 DAYS OF RECEPTION IT MAY TAKE 5-7+ BUSINESS DAYS LONGER TO RECEIVE THAN USUAL INCLUDING IF YOU CHOOSE THE EXPEDITED OPTION.
Fulfillment of your order is managed by The Back River Group and we are only shipping within Canada.
Normal Shipping Time: 1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country.
Orders placed before 12 noon are dispatched the same day.
Orders received after 12 noon are dispatched on the next working day – for example, if the order is placed on Friday it will be dispatched on Monday.
Orders placed on a public holiday will be dispatched the next working day.
- Free shipping on orders of $75 and more.
- Delivery time: 1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country. (please allow 1-2 days for processing)
- Standard shipping: $12.
- Delivery time: 1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country. (please allow 1-2 days for processing
Damaged, defective or incorrect orders
We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.
If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instruction about Exchanges on the Returns Policy page.
For information about returns, visit the Returns Policy page.