This Shipping Policy was last updated September 2021

Delivery service

Fulfillment of your order is managed by The Back River Group and we are only shipping within Canada.

Normal Shipping Time:  1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country.  It is also normal these days that there are delays with shipping companies.

 

Please allow 24 hours for order processing.  Exceptions may arise depending on order volume received at any given time. 

Note: we have no control over your shipment time once it has left the warehouse.

Orders placed on a public holiday will be processed the next working day.  

Shipping cost

• Free shipping on orders of $75 and more.
• Delivery time: 1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country. (please allow 24 hours for processing)
• Standard shipping: $12.
• Delivery time: 1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country. (please allow 24 hours for processing

Damaged, defective or incorrect orders

We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.

If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instruction about Exchanges on the Returns Policy page.

Returns

For information about returns, visit the Returns Policy page.