SHIPPING

This Shipping Policy was last updated May 2020.

Delivery service

NOTE: WHILE YOUR ORDER WILL SHIP OUT ON TIME, SHIPPING COMPANIES ARE EXPERIENCING EXTENSIVE DELAYS DUE TO A LARGE INCREASE IN PACKAGE VOLUME AND IN SOME CASES, REDUCED STAFFING.  YOUR ORDER MAY TAKE 5-10+ BUSINESS DAYS LONGER TO RECEIVE THAN USUAL. 

Fulfillment of your order is managed by The Back River Group and we are only shipping within Canada.

Shipping Time:  1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country.

Orders placed before 12 noon are dispatched the same day.

Orders received after 12 noon are dispatched on the next working day – for example, if the order is placed on Friday it will be dispatched on Monday.

Public Holidays

Orders placed on a public holiday will be dispatched the next working day.  

Shipping cost

  • Free shipping on orders of $75 and more.
    • Delivery time: 1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country. (please allow 1-2 days for processing)
  • Standard shipping: $12.
    • Delivery time: 1-2 days for Quebec and Ontario and 3-6 days for the rest of the rest of the country. (please allow 1-2 days for processing)
  • Express shipping: $18.
    • Delivery time: 1 day for Quebec and Ontario and 2-4 days for the rest of the rest of the country. 

Damaged, defective or incorrect orders

We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.

If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instruction about Exchanges on the Returns Policy page.

Returns

For information about returns, visit the Returns Policy page.