Privacy Policy
Last Updated: January 3rd, 2024
PRIVACY POLICY
This Privacy Policy (this “Privacy Policy”) describes how GOODR LLC and its related companies, affiliates, and subsidiaries (collectively referred to as, the “Company,” “our,” “us,” and “we”) collects, uses and discloses your personal information when you visit or make a purchase from our website, www.goodr.ca or any of our other online platforms (the “Site”). This Privacy Policy forms an integral part and should be read in conjunction with our Terms and Conditions.
This Privacy Policy demonstrates our commitment to maintaining excellent customer service and provides you with important information on your privacy rights. In accordance with applicable regulations, including without limitation, the Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”), as well as provincial information and privacy protection legislation and other applicable data protection legislation (collectively referred to herein as the “Privacy Laws”), we undertake to comply with a number of important principles regarding the privacy and disclosure of your information.
Any questions about this Privacy Policy or more generally about our use of personal data should be directed to the Data Privacy Officer, either via email at privacy@goodr.com or in writing to 300 N. Oak St, Inglewood, CA 90302
We may need to update this Policy at any time and without notice and where we do this, we will ensure that such changes are appropriately published.
1) WHAT INFORMATION WE COLLECT
a) Personal Information: Company may collect personally identifiable information including but not limited to the following:
i) identifiers (e.g., name, alias, postal address, online identifier, IP addresses, email address, Company account information, or similar identifiers);
ii) information that identifies, relates to, describes, or is capable of being associated with a particular individual (e.g., DOB, SSN, telephone number, credit card info, address, or similar information);
iii) commercial information (e.g., records regarding purchasing history or tendencies);
iv) internet or other electronic network activity (e.g., browsing history, search history, and information regarding a consumer’s interaction with an online site or application, or similar information);
v) characteristics of protected classifications under California or federal law;
vi) precise geolocation data;
vii) audio, electronic, or similar information;
viii)information collected from technologies such as Cookies, Pixels, and other tracking technologies; and
ix) information derived from any of the above to create a consumer profile that includes characteristics, behavioral trends, predispositions, or other similar information.
x) It is important to note that, in certain instances, non-identifying information may constitute personally identifiable information if, combined with other information, it can be used to identify a particular user.
b) Internet Activity Information: When you visit, use, and interact with our Site, we may receive certain information about your visit, use, or interactions. Specifically, we may have information regarding the domains (e.g., google.com, yahoo.com, etc.) and browsers (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.) you used to access our Site, what time of day you visited, and your geographical information. We may also derive further information from the data we collect to learn more about your preferences and interests to create a more user specific experience in your use of our Site. This information may include the following:
i) Log Information: Information that your browser automatically sends whenever you visit our Site. Log Information includes your Internet Protocol address, unique personal identifiers, browser type and settings, the date and time of your request, and how you interacted with our Site.
ii) Cookies Information: Please see the “Cookies” section below to learn more about how we use cookies.
iii) Device Information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
iv) Usage Information: We collect information about how you use our Site, such as the features you use, the actions you take, and the time, frequency, and duration of your interactions with our Site.
v) Email Open/Click Information: Pixels are incorporated in our email campaigns which allows to collect information regarding when you open an email or click on any of links included therein.
vi) Location Information: We derive an approximate estimate of your location from your IP address.
vii) Derived Information: We may infer your preferences for certain products or create customer profiles based on the personal information we collect about you, such as your browsing history, previous purchases, and your interactions with our emails and advertisements.
c) Personal Information Collected from Third Parties: Our advertising partners may provide us with information relating to your exposure to and interaction with our advertisements displayed on third party platforms, such as mobile advertising identifiers (MAIDs).
2) COOKIES
A “Cookie” is a small bit of information that is sent to and stored in a browser by a website you visit or by that website’s service partners. They are used to store and receive identifiers and other information on computers, phones and other devices. By saving information in a Cookie, websites can remember actions and preferences or recognize browsers from one visit to another or from one website to another. Only the site or service that places a particular Cookie can read the contents of that Cookie each time it communicates with your browser.
You can prevent the setting of Cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling Cookies will usually result in also disabling certain functionality and features of our Site. Therefore, it is recommended that you do not disable cookies.
3) USE OF YOUR INFORMATION
Company may store and use your personally identifiable information for purposes, including but not limited to the following:
a) operating, maintaining, and improving our sites, products, and services;
b) marketing, promotional, and advertising purposes;
c) enhancing the customer experience including improving the quality of the customer service provided;
d) safeguarding against any potential security threats or data breaches;
e) repairing and maintaining any internal information technology systems or equipment as necessary;
f) responding to comments and questions submitted by users; and
g) for any other lawful purpose as required in the ordinary course of business.
Please be advised that Company prohibits any unauthorized third parties from engaging in any use of your personally identifiable information to the extent that it does not pertain to any of the activities noted in the preceding sentence or relate to beyond provision of Company’s products and services to its Clients. Moreover, Company requires any third parties it works with (outlined in further detail below) to maintain the privacy and confidentiality of any such information. The categories of the third parties share personally identifiable information with the following:
a) Affiliates and subsidiaries in and outside of the United States;
b) credit card processors and other companies that help facilitate your transactions;
c) companies that provide advertising and digital content;
d) companies that provide statistical analysis of your interactions with us;
e) companies that provide customer support or arrange for deliveries;
f) our banks, insurers, and brokers;
g) companies that provide digital content for advertising purposes;
h) companies that support e-commerce marketing efforts; and
i) third parties approved by you.
4) SHARING WITH THIRD PARTIES; INTERNATIONAL TRANSFERS
Whenever we transfer your personal data internationally, where required by law we ensure a similar degree of protection is afforded to your personal data by ensuring at least one of the relevant mandated safeguards are implemented. In the case of transfers from the UK or EEA we will only transfer your personal data (i) to countries that have been deemed to provide an adequate level of protection for personal data by the relevant authority; (ii) in the manner allowed by the relevant law, including with your consent; or (iii) where we use certain service providers, we may use specific contracts approved by the relevant authorities for such purposes (“Standard Contractual Clauses” or “Model Contracts”). Company may also occasionally be required, either by law, government departments, agencies and regulators to collect, use and share certain types of personal data to comply with requirements and regulations. For the purposes as set out above, we may also allow third parties to process personal data on behalf of the Company to support our administration. Some third parties with whom we may need to share data may be based outside your jurisdiction, so their processing of your personal data may also involve an international transfer of such data.
5) LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
Purpose/Type of Activity
Lawful basis for processing
Account administration and relationship management
Performance of a contract with you and consent to international transfer
Internal record keeping (e.g., fulfilling orders you place)
Performance of a contract with you and consent to international transfer
Development and improvements of services
Legitimate interests
Internal management and management reporting
Legitimate interests
Improvements to our website
Legitimate interests
Direct marketing – current customers and potential via mail and telephone, or electronic marketing
Consent
Market Research
Legitimate interests
6) RETENTION PERIOD
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
7) YOUR LEGAL RIGHTS
a) Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may have the right to:
i) Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
ii) Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
iii) Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
iv) Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
v) Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
vi) Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
vii) Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please contact the Data Privacy Officer at privacy@goodr.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).
In the event you feel that Company has not held your personal information in an appropriate way, you may complain. We will endeavor to resolve any complaints received by the Data Privacy Officer promptly following receipt. We will keep in contact with you to ensure that you are kept informed of the progress and resolution of the investigation of your complaint. If you are not satisfied with the way in which your complaint has been dealt with, you have the right to lodge a complaint with your relevant data supervisory authority.
We will not discriminate against you for exercising your rights under this section.
Requests for Opt-Outs
Please note that you may also opt-out from our data collection practices by submitting an opt-out request to the following privacy@goodr.com.
Separately, you may also opt-out of Company’s data collection practices via the Digital Advertising Alliance of Canada (“DAAC”) opt-out tools available at www.youradchoices.ca
8) CHILDREN
Our Site is not directed to children who are under the age of 13 nor Company knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of thirteen (13) has provided personal information to Company through our Site, please contact us at privacy@goodr.com and we will address it accordingly by promptly deleting any such information from our databases.
9) PCI COMPLIANCE
Company adheres to Payment Card Industry Data Security Standards (“PCI DSS”) and its requirements with respect to any handling of cardholder data. You shall be solely responsible for any and all liability related to the handling of cardholder data by any third parties that have no affiliation with Company or our Site. Company reserves the right to take all commercially reasonable measures that may be needed from time to time, including suspending your access to your account or to our Site, in order to minimize any security threat we may detect or perceive. However, Company does not guarantee the security of our Site nor shall it be responsible for any infiltration of its security systems so long as it has used commercially reasonable efforts to prevent such infiltration. In no event shall Company be liable for transaction processing or other services performed by any third party.
10) SECURITY
We have taken commercially reasonable steps to safeguard our Site against any potential threats. These steps include implementing technical, administrative, and organizational measures to protect against data breaches, misuse, disclosure, alteration, or unauthorized access to your personal information. However, please be advised that you use our Site at your risk and we are not responsible for the circumvention of any privacy settings or security measures contained our Site or other third party websites linked on our Site.
11) UPDATES TO PRIVACY POLICY
Please be advised that we may make changes to this Privacy Policy as we see fit. In the event of any such changes, the Last Updated date above will be updated accordingly. Please review this page periodically for any updates to the information provided here.
12) CONTACT INFORMATION
We welcome your comments or questions about this Privacy Policy. You may also contact us at our address:
GOODR LLC
300 N OAK ST
Inglewood, CA 90302
Email: carltheflamingo@goodr.com