This Returns Policy was last updated in June 2022.
Our Returns Policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.
Please note that our customer service operates from Monday to Friday, 9 am EST to 4 pm EST. We are closed for National Holidays and Weekends.
Any returned items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged (exceptions to damage from bear attacks made on a case-by-case basis)
Please note that we cannot offer exchanges for items purchased, only refunds. For a replacement item you should place a new order online and your return will be treated separately.
Warranty runs from the original purchase date.
How to make a return
To complete your return, we require a receipt or proof of purchase (please do not send your purchase back to the manufacturer).
- Order number
- Product Code, description and quantity of the item(s) you wish to return (shown on your packing slip)
- Reasons for return. Once your email request is received, our team will send you a returns reference along with an address to return your items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee we will safely receive your returned item.
Several types of items are exempt from being returned clearance sale items and gift cards.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been processed, a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for credit to clear.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you are expecting a refund and haven’t received a payment, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Clearance Sale items (if applicable)
Only regular priced items may be refunded, unfortunately clearance sale items cannot be refunded (this does not apply to offers and discounts).